desk
A RAG chatbot foundation supporting multiple sites
desk is a RAG (Retrieval-Augmented Generation) chatbot foundation that supports multiple sites. It switches FAQs, design, and initial messages per site, letting you operate RAG chatbots for multiple sites on a single foundation.
Adding it to a website is as simple as adding an embed script tag. Inquiries and conversation history received by the chatbot are aggregated in an admin dashboard, where staff can manage and reply to them as tickets.
Adding it to a website is as simple as adding an embed script tag. Inquiries and conversation history received by the chatbot are aggregated in an admin dashboard, where staff can manage and reply to them as tickets.
Key Features
Embeddable RAG Chatbot
An embeddable chatbot that can be added to any website with a single script tag. Shadow DOM isolates it from the host site's styles.
Per-Site Configuration Switching
FAQs, colors, and initial messages can differ per site, all switched on a single foundation.
Aggregated Inquiries & Conversation History
FAQs, inquiries, conversation history, and tickets are aggregated in an admin dashboard for staff to view and manage centrally.
Reply Emails to Customers
Staff can send reply emails to customers from the admin dashboard. The sender address is resolved per brand.
Onion SSO Login
Admin dashboard login is authenticated via ELN's standard Onion SSO (OAuth 2.0).
Current status: In development
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